Preamble

The following terms and conditions of sale concern the offer and sale of products by Origin Made on https://www.origin-made.com on behalf of Anthem Design Unipessoal, LDA, with registered office address: Rua do Almada no. 586/588, 4050-034 Porto, Portugal (the “Company”) and the buyer (the “Buyer”) unless otherwise specified. We recommend that you read the terms and conditions in full before making any purchase on www.origin-made.com. All information requests should be made to info@origin-made.com.

1. Validity, Existence of Contract

1.1 The following terms and conditions applies to all business relations between the Company and the Buyer

1.2 All orders placed by the Buyer are subject to these terms and conditions

1.3 These terms and conditions exclude any other terms and conditions additional hereto or which the Buyer might seek to impose

1.4 No variation of these terms and conditions is permitted unless expressly accepted by the Company in writing.

2. Cancellation

2.1 No cancellation of an order by the Buyer is permitted except where expressly agreed by the Company in writing. All such cancellations shall be informed to the company in writing to info@origin-made.com

2.2 The Buyer accepts customary and reasonable variations in colour and/or dimensions of the goods, and are thus not considered as a defect.

3. Price, Payment and Shipping Terms

3.1 The stated prices on the website includes VAT. if you reside outside the EU, you may contact us separately. Full payment is taken in advance and the card holder will be charged with the successful completion of the order.

3.2 The Company reserves the right of the ownership of the goods until the Buyer has made full payment.

3.3 The goods will be given to a forwarding company for transport on behalf of the Buyer.

3.4 Shipments have to be checked and matched with the enclosed delivery note by receipt. Missing items must be reported instantly to the Company. Subsequent reports of missing items will not be considered.

3.5 The buyer shall have no right of set off, statutory or otherwise.

4. Delivery

4.1 All items due for delivery shall be delivered to the address at which the Buyer has entered on the website at checkout unless the Company is otherwise notified in writing.

4.2 Time of delivery is not of the essence.

4.3 The Company shall not be liable for any loss whatsoever or howsoever arising caused by its non-delivery or by the failure to make goods ready for collection on the due date.

4.4 If the Company is not able to meet any agreed delivery time, the Company will inform the Buyer. The Company is not responsible for delays due to unaccountable disturbances in business operations or inconvenience from the suppliers or outside the reasonable control of the Company (including but not limited to fire, explosion, delay in supplies, interference by labour strikes or lockouts and force majeure, or non-availability of transport or materials) then the date or period for delivery shall be extended by the duration of the delaying factors. if the delaying factors have operated for 12 weeks or more and shall still be operating, the Buyer may give written notice to the Company to terminate the contract of those goods which still remain to be delivered under the contract.

4.5 If the Buyer shall fail to take delivery of the goods when delivery is attempted or falls due, the Company shall be considered to have tendered and the Buyer to have refused to accept such delivery.

4.6 We aim to deliver your order as quickly as possible. the estimated time of delivery appears on the order confirmation, which you will receive after your purchase.

4.7 In the event that your order contains products with different delivery times, e.g. if you order both an in-stock product and a product in back order, we will part deliver your order. in case we face delay in production or any other unforeseen delay related to the delivery occurs, it can have an impact on the delivery time.

4.8 We offer delivery to curb-side and it is important that you check the delivery to ensure correct delivery and for potential visible damages. if everything is as expected the carrier will ask you to indicate receipt. in case of any visible damage or defects prior to unwrapping, please indicate to the carrier, then take a picture of the potential damage and send it to us immediately via email at info@origin-made.com so we can agree on next steps. if a product is damaged or has defect(s) after unwrapping, please contact us at info@origin-made.com to find a solution immediately, or latest within 5 days after the receipt of product. the defect must not be caused by improper use of the goods or other damages which are the responsibility of the buyer, such as damage caused by normal use (wear and tear), improper handling, temperature, weather conditions etc. 

5. Returns

5.1 No goods may be returned by the Buyer except with the prior consent in writing given by the company. the signature of a delivery note does not constitute consent.

5.2 If you regret your purchase in our webshop, please notify us within 14 days after having received your order. Please always refer to your order number in your communication with us. After receiving a return confirmation from us by email, please send or hand over the product to Rua do Almada no. 586, 4050-034 Porto, Portugal, (Attn: Origin Made Webshop). Please do so without any unnecessary delay and latest within 14 days after receiving the email confirmation from us. You are liable for delivery expenses related to the return of the product. We only accept returned products in their undamaged and original packaging. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.

5.3 We will issue a full refund when we have received the returned, undamaged products. The refund will be paid back to the credit card used to pay for the order unless you have explicitly agreed otherwise. 

6. Intellectual Property

The drawings, designs, copyright and intellectual property of the goods shall belong to the Company unless expressively agreed in writing to the contrary.

7. Transfer of Risk

The transfer of risk takes effect when the goods are delivered to the Buyer’s address or such other address notified by the Buyer in writing.

8. Product Liability

The company can only be held responsible for any material damage caused by its products if it can be proved that such damage is due to error or negligence on the part of the Company.

9. Final Provisions

Personal data are only used to process the Buyer’s order correctly.

10. Customer Service

Customer service opening hours: 10h00 – 16h00 on weekdays (Portugal time).

Customer service email: info@origin-made.com 

11. Applicable Law and Competent Court

These Terms of Conditions shall be governed by and construed in accordance with Portuguese law. The Court of Porto is competent, to the exclusion of any other, to settle any disputes arising from the interpretation and application of these.