Terms & Conditions

Preamble

The following terms and conditions of sale concern the offer and sale of products by Origin Made on https://www.origin-made.com on behalf of Anthem Design Unipessoal, LDA, with registered office address: Rua do Almada no. 586, 4050-034 Porto, Portugal (the “Company”) and the buyer or end-customer (the “Buyer”) unless otherwise specified. We recommend that the Buyer reads the terms and conditions in full before making any purchase on www.origin-made.com. All information requests should be made to info@origin-made.com.

1. Validity and Existence of Contract

1.1 The following terms and conditions apply to all business relations between the Company and the Buyer.

1.2 All orders placed by the Buyer are subject to these terms and conditions.

1.3 These terms and conditions exclude any other terms and conditions additional hereto or which the Buyer might seek to impose.

1.4 No variation of these terms and conditions is permitted unless expressly accepted by the Company in writing.

2. Cancellation

2.1 No cancellation of an order by the Buyer is permitted except where expressly agreed by the Company in writing. All such cancellations shall be informed to the company in writing to info@origin-made.com

2.2 The Company sells predominantly handcrafted products, which are unique and there may exist variations in color, texture, shape, dimension, and overall consistency due to the raw material or production process. Small knots, stripes, color differences, marked and faint rings or lines of grains are signs of genuineness in the material and are not regarded as defects or deficiencies. The Company does not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. The Buyer accepts these customary and reasonable variations and are thus not considered as defects and eligible for returns beyond the available return period as indicated in Section 5 below. Inappropriate use and the like are not covered by the right to complain or cancel an order as explained in Section 8 below.

3. Price, Payment and Shipping Terms

3.1 The stated prices on the website include VAT. If the Buyer resides outside the EU, the Buyer may contact us separately. Full payment is taken in advance and the card holder will be charged with the successful completion of the order.

3.2 We accept payment with major credit cards, PayPal, or bank transfer.

3.3 The Company reserves the right of the ownership of the goods until the Buyer has made full payment.

3.4 The goods will be given to a forwarding company for transport on behalf of the Buyer.

3.5 Shipments have to be checked and matched with the enclosed delivery note by receipt. Missing items must be reported instantly to the Company. Subsequent reports of missing items will not be considered.

3.6 The buyer shall have no right of set off, statutory or otherwise.

4. Delivery

4.1 All items due for delivery shall be delivered to the address at which the Buyer has entered on the website at checkout unless the Company is otherwise notified in writing.

4.2 Time of delivery is not of the essence.

4.3 The Company shall not be liable for any loss whatsoever or howsoever arising caused by its non-delivery or by the failure to make goods ready for collection on the due date.

4.4 If the Company is not able to meet any agreed delivery time, the Company will inform the Buyer. The Company is not responsible for delays due to unaccountable disturbances in business operations or inconvenience from the suppliers or outside the reasonable control of the Company (including but not limited to fire, explosion, delay in supplies, interference by labor strikes or lockouts and force majeure, or non-availability of transport or materials) then the date or period for delivery shall be extended by the duration of the delaying factors. If the delaying factors have operated for 12 weeks or more and shall still be operating, the Buyer may give written notice to the Company to terminate the contract of those goods which still remain to be delivered under the contract.

4.5 If the Buyer shall fail to take delivery of the goods when delivery is attempted or falls due, the Company shall be considered to have tendered and the Buyer to have refused to accept such delivery.

4.6 We aim to deliver the Buyer’s order as quickly as possible as long as we have the product in stock. For out-of-stock items, we will indicate production lead times and communicate with the Buyer on the expected timeframe for delivery as soon as we can.

4.7 In the event that the Buyer’s order contains products with different delivery times, e.g. if the Buyer orders both an in-stock product and a product in back order, we will part deliver the Buyer’s order. In case we face delay in production or any other unforeseen delay related to the delivery occurs, it can have an impact on the delivery time.

4.8 We offer delivery to curb-side and it is important that the Buyer checks the delivery to ensure correct delivery and for potential visible damages. If everything is as expected the carrier will ask the Buyer to indicate receipt. For visible damages, defects, or incorrect type or quantity identified on arrival, the Buyer is responsible for obtaining a signed damage declaration / deviation report from the transporter for the claim to take effect. Such deviations must also be reported to us at info@origin-made.com with relevant picture evidences no later than two (2) working days after delivery together with a copy of the signed transporter damage declaration. If a product is damaged or has defect(s) after unwrapping, please contact us at info@origin-made.com to find a solution immediately, or latest within two (2) working days after the receipt of product.

4.9 We are not responsible for any damage or defect caused by the buyer after the product has been delivered , including damages or defects caused in storage, transportation, display, handling, normal use (wear and tear), temperature or weather conditions.

4.10 There is the possible existence of geographic or other restrictions on delivery and accepted means of payment.

5. Returns

5.1 No goods may be returned by the Buyer except with the prior consent in writing given by the company. The signature of a delivery note does not constitute consent.

5.2 If the Buyer regrets his/her purchase, the Buyer has the right to notify us within 14 days after having received the order, and to have the order cancelled and refunded. The Buyer should always refer to the order number in his/her communication with us. After receiving a return confirmation from us by email, the Buyer should send or hand over the product to Rua do Almada 586, 4050-034 Porto, Portugal, (Attn: Origin Made webshop). This must be done without any unnecessary delay and latest within 14 days after receiving the email confirmation from us. The Buyer is liable for delivery expenses related to the return of the product, even if such charges cannot be reasonably calculated prior to the Buyer’s purchase on our webshop. We only accept returned products in their undamaged and original packaging. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.

5.3 We will issue a full refund when we have received the returned, undamaged products. The refund will be paid back to the credit card or bank account used to pay for the order unless the Buyer has explicitly agreed otherwise. 

6. Intellectual Property

The drawings, designs, copyright and intellectual property of the goods shall belong to the Company unless expressively agreed in writing to the contrary.

7. Transfer of Risk

The transfer of risk takes effect when the goods are delivered to the Buyer’s address or such other address notified by the Buyer in writing.

8. Product Liability

8.1 Local consumer laws regulating warranty and claims may apply.

8.2 The Company sells predominantly handcrafted products in various natural materials including wood, metal, clay, glass, stone, paper etc. Each product is unique and consequently there may exist variations in color, texture, shape, dimensions, surface hardness and overall consistency due to the natural material or production process. Small knots, stripes, color differences, marked and faint rings or lines of grains are signs of genuineness in material and are not regarded as defects or deficiencies. The Company does not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. The Buyer accepts these customary and reasonable variations and are thus not considered as defects and eligible for returns beyond the available return period as indicated in Section 5 above.

8.3 All images, renderings, and descriptions of products, including colors and materials presented by Origin Made on any of its platforms are indicative. Variations in colors and material nuances naturally vary over time and in use.

8.4 Any claim or warranty does not apply to products that have been misused, namely that have been stored or assembled incorrectly, used improperly in contrary to the Company’s usage recommendations, damaged, altered or cleaned with improper methods or applied products in contrary to the Company’s cleaning recommendations. Warranty does not also cover normal wear and tear, acts of omission of parties other than the Company (including user modification), cuts or scratches, or damage caused by impacts, accidents or careless removal of packaging, as well as exposure to unusual conditions like dramatic temperature variations.

8.5 The Company can only be held responsible for any material damage caused by its products if it can be proved that such damage is due to error or negligence on the part of the Company.

8.5 Any complaint must be made in writing and sent to the e-mail info@origin-made.com and must include a detailed description of the defect/deficiency with accompanying photos. We will assess each individual case and may request that the product must be returned for assessment at the Buyer’s own expense. If the claim is justified, the defect or deficiency will be repaired or the product exchanged. Failure to comply with these requirements means that the right to complain will be forfeited. The Buyer bears the risk while the goods are being stored and for the condition of the goods during storage.

9. Final Provisions

Personal data are mainly used to process the Buyer’s order as well as other purposes as explained in our Privacy Policy.

10. Customer Service

Should the Buyer require any after-sales assistance, have any questions, feedback or complaints, the Buyer may contact our Customer Service as per below:

Customer service opening hours: 10h00 – 16h00 on weekdays (Portugal time).

Email: info@origin-made.com 

Telephone number: +351 965 322 249 (Chamada para rede móvel nacional / national mobile network).

11. Applicable Law and Competent Court

These terms and conditions shall be governed by, and interpreted, in accordance with Portuguese law and the Portuguese courts shall have jurisdiction to resolve any disputes between the Company and the Buyer.

Any legal disputes between the parties should be solved through direct negotiations. If direct negotiations do not solve the dispute, legal mediators, Portuguese law, and the Portuguese courts may be used (specifically, the Court of Porto will be competent, to the exclusion of any other).